Terms and privacy

stl2step is operated by Rayo Verde LLC, 1209 MTN ROAD PL NB STE R, ALBUQUERQUE, NM, 87110. Contact: support@stl2step.ai.

Terms of service

stl2step converts meshes (STL, OBJ, PLY) into STEP files. Each conversion uses credits according to the size of the mesh, as shown before you convert. New accounts get 3 free credits; conversions made by an account that has never paid include the STEP file only, and the other result files (report and previews) become available once the account makes its first payment.

Credits from packs do not expire. Pro credits renew with each monthly payment and unused ones do not carry over. While Pro is active you can buy extra credits at the Pro price; they do not expire. You can cancel Pro at any time from your account; it stays active until the end of the period you paid for, and you will not be charged again.

Results are automatic reconstructions provided as is, without warranty of any kind. Check every STEP file before using it for manufacturing or any critical purpose. To the extent permitted by law, our total liability is limited to the amount you paid us in the 12 months before the claim.

You must have the right to use the files you upload and must not upload unlawful content or content that infringes the rights of others. We may suspend accounts that abuse the service.

These terms are governed by the laws of the State of New Mexico. We may update them; material changes will be announced on this page before they take effect.

Refunds

If a conversion fails, its credits are returned automatically. Packs and extra credits with no credits used can be refunded within 30 days of purchase: write to support@stl2step.ai. Credits already used are not refundable. Refunded or charged-back payments remove the credits they bought.

Privacy

We collect your email address to sign you in, the files you upload to convert them, and the billing details you give our payment processor to charge you. We use them only to provide the service, to bill you and to meet legal obligations.

Your files and results are visible only to your account and are deleted automatically after 30 days; you can delete them sooner in the app. Deleting your account deletes everything except billing records we must keep by law.

Service providers that process data on our behalf: Appwrite (accounts, database and files), Modal Labs (runs each conversion), Cloudflare (serves this website) and Stripe (payments, invoices and sales tax). We do not sell or share your personal information, and we do not use your files to train models.

We use only the browser storage needed to keep you signed in. There are no advertising or analytics cookies.

Depending on where you live (including California under the CCPA/CPRA), you may have the right to know, access, correct and delete your personal information. Write to support@stl2step.ai; we will not discriminate against you for exercising these rights.